Practical guide · August 4, 2026
Profiles in HeadHack: splitting clients, support and personal messages
A profile in HeadHack lets you use different rules and different knowledge for different kinds of conversation. Clients can be answered on a sales script, people reporting bugs on a support script, partners in a businesslike tone, and relatives by personal rules.
This is part of the guide “A free Telegram auto-reply: how to connect it without Premium”. This page is only about profiles.
What a profile is
A profile is a separate set of settings and knowledge that the AI assistant uses for one kind of conversation.
A profile answers several questions:
- How should the assistant address people?
- What job does it do?
- Which knowledge and facts may it use?
- Which topics belong to this profile?
- Which documents should it take into account?
- May it offer a booking through the calendar?
Inside a profile you can set the reply style, the system prompt, the FAQ, facts, topics and roles, documents and Google Calendar.
How a profile differs from an account and a separate bot
A profile is not a new Telegram account and not a separate bot. One assistant can use several profiles depending on the topic of a message and the conversation so far.
You might create profiles for:
- clients;
- support;
- partners;
- hiring;
- your mother;
- your father;
- a single service;
- a specific project;
- a particular professional topic.
That way sales, technical support, business proposals and personal conversations never have to share one prompt.
Why you want different profiles
One general prompt rarely suits every message.
A client needs to hear about services and booking. Someone with a bug needs step-by-step help. A partner needs a businesslike reply. A relative needs an ordinary personal message with no marketing tone.
| Message | The profile that fits |
|---|---|
| “How much is a consultation?” | Clients |
| “My account will not open after the update” | Support |
| “We would like to propose a joint project” | Partners |
| “Where do I send my CV?” | Hiring |
| “When will you be home today?” | Personal profile |
| “I need help with an LLM integration” | Technical profile |
Each case needs different knowledge, different limits and a different style.
How the system picks a profile
When a message arrives, the system reads the text and the conversation before it. Then it picks the profile whose topics and roles fit that conversation best.
“And how much does that cost?” is incomplete on its own. If a consultation was being discussed just before, the system may use the “Clients” profile. If the person had been reporting a bug, the conversation may stay in “Support”.
With little to go on, the assistant can ask one clarifying question — provided that rule is set in the style or the system prompt.
How many profiles you can have
As many as your work needs.
One possible structure:
- clients;
- prospective clients;
- regular clients;
- technical support;
- partners;
- suppliers;
- staff;
- candidates;
- your manager;
- your mother;
- your father;
- friends;
- a single service;
- a specific project;
- one particularly important client;
- AI engineering;
- LLM integrations.
A large number of profiles is only worth it when they genuinely differ in knowledge, behaviour or the kind of message they handle. If two profiles share the same rules and material, do not duplicate them.
Filling in topics and roles
Topics and roles are the signals the system uses to decide that a message belongs to a profile.
You can list:
- lines of work;
- services;
- kinds of request;
- job titles;
- professional roles;
- topics the assistant should answer on.
| Profile | Example topics and roles |
|---|---|
| Clients | Services, price questions, booking a consultation, payment, client support |
| Support | App errors, login problems, order number, screenshot, user instructions |
| Personal profile | Family matters, personal messages, questions about free time |
The wording has to be specific. Topics as broad as “conversation” or “questions” do nothing to separate one profile from another.
Example profiles
Four worked examples below: for clients, for support and for two personal contacts. Each shows how the style, the system prompt and the topics move together with the profile's job.
A profile for clients
Reply style:
System prompt:
Topics and roles: services, price questions, booking a consultation, payment.
Material: service descriptions, the current price list, booking terms, payment rules — more on which documents are worth uploading to a profile.
A profile for support
Reply style:
System prompt:
Topics and roles: errors, account will not open, problems after an update, instructions, technical support.
Material: the user manual, a list of errors, instructions for fixing common problems.
A profile for your mother
Reply style:
System prompt:
Topics and roles: family matters, personal messages, questions about free time.
A profile for your father
Reply style:
System prompt:
Topics and roles: personal messages, family matters, important requests.
Mistakes when setting profiles up
A topic that is too broad
If both “Clients” and “Support” carry the topic “user questions”, the system has a harder time choosing. Use sharper wording.
The same knowledge in every profile
Do not load every document into one shared base. The price list and booking terms belong to the client profile; a technical instruction belongs to support.
Contradicting instructions
If the style asks for short answers and the system prompt asks for the fullest possible explanation, the replies become erratic. The rules inside a profile have to work together.
No rule for missing data
Say what the assistant should do: ask one clarifying question, state that information is missing, or hand the conversation to the owner.
Too many similar profiles
Split profiles only where the knowledge, the style or the goal of the conversation genuinely changes.
Testing the routing
Try each profile on several kinds of message.
For “Clients”:
- How much is a consultation?
- What services do you offer?
- How do I book?
For “Support”:
- My account will not open.
- An error appeared after the update.
- Where do I send a screenshot?
For “Partners”:
- We would like to propose working together.
- Who should I send the deck to?
For the personal profile:
- When will you be free?
- Tell them I called.
Then check:
- which profile was chosen;
- whether the style matches the kind of conversation;
- whether only the right facts and documents are used;
- whether material from other profiles leaks in;
- whether a clarifying question is asked when context is thin.
It is easiest to prepare the example questions and facts for the knowledge base in advance — how to do that is in the article on the FAQ and the knowledge base.
In short
Profiles let one AI assistant handle different kinds of message without mixing rules and knowledge. Start with two or three genuinely different scenarios, fill in topics and roles precisely, spread the documents out, and test the routing on real wording.
Open @Head_Hack_bot and create your first profile.